Question 1

Is GST included in the price?

Accepted Answer

Yes — all plans listed are inclusive of 18% GST. A tax invoice with HSN code 998314 is generated automatically after payment and emailed to you. Invoices are also available anytime from Billing → Invoices and can be downloaded as PDF. For B2B GSTIN claims, add your company GSTIN in Billing → Tax Details before checkout — it appears on every subsequent invoice.

Question 2

What payment methods do you accept?

Accepted Answer

UPI (Google Pay / PhonePe / Paytm / BHIM / any UPI app), all major credit and debit cards (Visa, Mastercard, RuPay, Amex), netbanking from 50+ Indian banks, mobile wallets (Paytm, MobiKwik, Freecharge), and EMI on cards above ₹3,000. International cards work for non-INR currencies (auto-FX). Payments are processed by Razorpay — we do not store card details.

Question 3

Can I cancel a plan after purchase and get a refund?

Accepted Answer

You can request a refund within 2 days of purchase if you have not consumed any quota (no CV unlocks, no job posts on paid plans, no Assisted Hiring calls scheduled). After 2 days or after consumption, plans are non-refundable but you can cancel auto-renew anytime to stop future charges and continue using the plan till validity expires. See Refund Policy for full terms.

Question 4

Do you support recurring payments?

Accepted Answer

Yes — Vendor Connect (₹199/month) is auto-renewed monthly via Razorpay eMandate (cards) or UPI AutoPay (UPI). Other plans support optional auto-renew on the same window. You can cancel auto-renew anytime from Billing → Subscriptions; cancellation stops future charges immediately and your access continues till the current cycle ends.

Question 5

How do upgrades work mid-cycle?

Accepted Answer

We compute pro-rated credits from your current plan based on remaining validity and unused quota, then deduct them from the new plan price — you only pay the difference. Unused CV unlocks carry forward to the new plan (up to a cap defined per plan). Job posts in flight continue on their original validity; new posts use the upgraded plan's settings. Upgrades activate instantly; refunds for downgrades are not supported.

Question 6

How do I get a custom quote for CV Enterprise?

Accepted Answer

Click "Contact Sales" on the CV Enterprise card or visit /billing/quote. Fill in your team size, expected CV unlock volume, and any compliance requirements (DPDP, custom MSA, on-prem deployment). Our sales team responds within 1 business day with a tailored proposal. Custom plans typically include unlimited search results, multi-seat sharing, bulk CV download, dedicated CSM, and SLA-backed dedicated support.

Question 7

Can I pay in a currency other than INR?

Accepted Answer

Yes — international cards are auto-converted via Razorpay's FX engine. The page shows INR pricing by default; on checkout you can switch the displayed currency (USD / EUR / GBP / SGD / AED) for visualisation, but the charge to your card is always in INR with the bank's standard FX rate applied. GST applies only to Indian customers; international invoices are zero-GST.

Question 8

How do I apply a promo / coupon code?

Accepted Answer

On the checkout page, click "Have a coupon code?" and enter the code. We validate it against the plan and your account (some codes are first-time-only or audience-specific) and show the discounted total before payment. Codes from referrals or partner offers auto-apply when you click their link. You can stack a coupon with carry-forward credits but not with another coupon.

Question 9

Why does checkout take long sometimes?

Accepted Answer

Checkout creates a Razorpay order, runs a fraud check against your account history (new accounts get extra scrutiny), and reserves entitlement quota — usually <2 seconds. If it takes longer, the bank or UPI app may be slow on the redirect. If checkout is stuck >30 seconds, refresh the page (your order is preserved) and click "Resume payment" from Billing → Orders. Recurring failures may indicate a bank flag — try a different payment method or contact your bank.

Standard

What's included

Standard — FAQ